1. Overview
This Privacy Policy explains how Level Five Group collects, uses, and handles information when you visit our website, contact us, or submit a project or estimate request. By using the website, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
Depending on how you use the website, we may collect information you provide directly, such as your name, email address, phone number, project location, project details, messages, photos or files you choose to submit, and other information included in a contact or estimate request. We may also collect technical and usage information such as IP address, browser type, device information, referring pages, pages viewed, approximate location derived from technical data, and general website interaction information. The website may also use cookies or similar technologies to operate, measure, secure, or improve the website.
3. How We Use Information
We may use information to respond to questions and estimate requests; communicate about services, scheduling, project needs, or follow-up steps; operate, maintain, secure, troubleshoot, and improve the website; understand website performance; prevent fraud, abuse, or security incidents; comply with legal obligations; and protect our rights, property, users, and business.
6. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining business and project records, resolving disputes, enforcing agreements, preventing fraud, and meeting legal, tax, accounting, insurance, or other legitimate recordkeeping needs.
7. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information in our possession or control. However, no website, transmission method, or storage system can be guaranteed to be completely secure.
8. Your Choices and Privacy Requests
You may contact us to request that we review, correct, or delete personal information that you previously submitted through the website, subject to applicable legal and recordkeeping requirements. You may also control certain cookies through your browser settings and may ask us to stop non-essential marketing communications. Depending on where you live, applicable privacy laws may provide additional rights.
9. Third-Party Websites and Platforms
Our website may link to or integrate with third-party services such as social media platforms, maps, review services, analytics tools, or website forms. We are not responsible for the privacy practices of third parties. Please review their privacy policies before providing information directly to them.
10. Children’s Privacy
This website is intended for a general audience seeking home improvement and construction services and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. If you believe a child has submitted personal information to us, please contact us so we can review the request.
11. Information Processing and Storage
Website and business service providers may process or store information in locations different from where you live. When information is handled by service providers, it is subject to applicable law and the provider’s contractual or legal obligations.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, or legal obligations. When we update it, we will revise the “Last Updated” date shown at the top of this page.
13. Contact Us
Questions or privacy requests may be sent to Level Five Group at 11533 Charlies Terrace, Fort Myers, FL 33907, by email at office.levelfivegroup@gmail.com, or by phone at (239) 453-4949.